Policies

Preparing Your Home Clutter poses significant hazards to our employees and slows them down... meaning higher costs.  It is impossible to clean efficiently with toys, clothes, books dishes, etc. cluttering floor areas and/or table/counters.

 

We do "pick ups" only when requested as these add time and costs.

Floors/Areas in which you want cleaned must be clear when we come to clean.

  • Organize paperwork, toys, dishes, magazines, laundry, etc.

  • Remove clutter from bathroom and kitchen counters.  Placing bottles, etc in baskets means a more detailed and less expensive cleaning.

  • It is best that everyone is out of the cleaning areas while we are working.  We will not "ask" a person to move from an area, it will just be passed over.

  • We do not clean animal accidents, feline litter boxes, bird cages, etc.  

  • 919Green assumes un-flushed toilets are plumbing issues and will not be cleaned.

  • We clean and sanitize toilets, not scrape or scour week old waste. 

  • Clogged or very slow draining sinks add 15 to 20 minutes each, in turn adding cost to your cleaning.  Drain snakes can be purchased at Wal-Mart, Amazon, Lowes, etc.

  • 919Green is not responsible for jewelry or valuables that get vacuumed up, fall into a drain or fall into inaccessible areas.  Please put these away in preparation for your cleaning.

 

If you need to change your schedule appointment please give us at least 5 business days notice via email (info@919green.com), the more notice the better.  

Scheduling Changes w/ more than 5 Days notice  

 

Scheduling changes w/ less than 5 Days notice 

  • The client is responsible for 100% of the cost of cancelled/skipped service, through PayPal, plus a service charge of 10%.  This payment must be made by "close of business" on the day of service (6:00pm)* 

  • ALL schedule changes for November must be emailed by Nov.1st. (info@919green.com), Please see our Holiday Policies (919Green.com/holidays)

  • ALL schedule changes for December must be emailed by Dec.1st (info@919green.com)

 

Skipping A Cleaning  While we understand scheduling adjustments your home will be going two weeks to a month extra between cleanings.  A $35 to $60 "skipping" fee will be assessed as your home will be going double the time between cleanings.  Please email info@919green.com so we may make this adjustment for you. 

Once we take a reservation, we hold that time slot open for you, schedule the proper amount of work hour and turn away other potential clients in order to ensure your appointment.   While we never like to impose cancellation fees we must for cancellations with little/no notice.  We understand this is an inconvenience but remember all providers do this in order to run a business (your doctor, your lawyer, plumber, etc.)

Email Reminders  We send out email reminders. If you wish to be removed from receiving email reminders please notify us by email (info@919green.com).  Lockout policies are still applied if no reminders are requested. 

Payment  All payments are due at time of service, upon arrival (cash or check in a sealed envelope which can be provided), with 919Green on the outside. 

Electronic payment is accepted, via PayPal, but must be received by 6:00pm the day before your scheduled service.  Scheduled PayPal payments must also include an additional 3.3% service fee.  

 

Payment not left for service The client agrees to make electronic payment, through PayPal, for 100% of the service cost plus a service charge of 15%.  This payment must be made by "close of business" on the day of service (6:00pm).  *This applies to service preformed or not preformed.  Cleaning or not, without payment, is at the sole discretion on 919Green.

 

Returned Checks  In the event of a returned check client agrees to make electronic payment, through PayPal, for 100% of the service cost plus a returned check of $40.00.

 

Lock Out, Alarm, etc.  In the event of a lockout, triggered alarm or if the home is inaccessible for any reason the client agrees to make electronic payment, through PayPal, for 100% of the service cost plus 15% service fee.  919Green (and staff) will not wait for the situation to be corrected. 

 

Pets  Having animals ourselves, we do NOT require you to lock your animals on the days that we clean.  *If any member of our team feels unsafe around a pet 919Green withholds the right to cancel the service immediately, without any refund (full or partial)... in other words make sure they are friendly with and without a vacuum running.

 

Hygiene We do not touch bodily fluids, human or animal waste, that includes cat or dog waste, other critter droppings, etc.  This includes human waste left on toilets... We are a cleaning service, not janitorial service. We do not clean any area with a bugs, spiders, roaches, etc. dead or alive.  

 

Arrival times  Due to the unpredictable nature of cleaning, traffic, etc. 919Green cannot guarantee the exact arrival time. We require the flexibility to start and finish between the hours of 7:30 am to 5:00 pm. 

 

Add-on Services  We are happy to provide you with additional services (inside of the refrigerator/cupboards, extra linens, etc).  Additional tasks need to be requested in advance via email (info@919green.com) so 919Green can schedule the additional time and supplies needed. 

Additional fees are incurred when additional services are needed.   

 

Notes or Verbal Requests All requests must be emailed (info@919green.com), preferably with as much notice as possible. 

 

Prices and Saving Money In order to keep our prices low, it is important for us to have uninterrupted access to the areas of your home that will be cleaned. (<< click to learn about saving)

Strangers! If there are going to be people in your home, other than the homeowner, please inform us via email (info@919green.com) and they must have their own access...  919Green will NOT let other providers in or out of your home.

919Green is a fully insured cleaning company.  One of the main reasons "your cleaning lady" is so cheap is because they likely are not carrying the legally required liability insurance or legally required worker's compensation insurance.

  • If an uninsured service provider damages your possessions or property you have No chance of recouping the loss.  It's ok, TV's are a lot cheaper than they used to be.

  • If an uninsured service provider hurts themselves in your home they can actually sue you (the home owner) for medical cost and lost wages.

We pay our employees a living wage, to avoid turnover and to show respect for their hard work.  Would you want an underappreciated and disgruntled person cleaning your home?

 

Solicitation of the Client  919Green requires all customers to report any solicitation by our employees or subcontractors immediately.

Solicitation of the Providers  The client agrees that he/she will not solicit, entice, or influence any service provider of 919Green to leave 919Green or take over the cleaning contract directly or indirectly, individually, through a family member, any other person or any other company. If such a case arises all action, within the law, will be taken to recoup the financial loss.

Termination  The client may terminate cleaning service at any time by giving 919Green no fewer than 30 days written notice via email (info@919green.com).  Failure to provide an emailed 30 day notice, the client agrees to pay the entire cost of all cleaning/s scheduled in that 30 day period.  919Green reserves the right to cancel your cleaning services without advance notice.   

Communication To ensure that all your needs are considered, please address all requests, changes or issues directly to 919Green via email (info@919green.com).  All issues, quality of work or otherwise, must be addressed via email (info@919green.com) within 24 hours of your service.

As we discuss during your estimate or during the initial cleaning, that we like before and after pictures or pictures of areas that shine. We do not take or use any pictures with ANY personal info (pics, dog toys, paperwork, etc..) And of course we ask you during the estimate, we do not ask that you sign a contract.

*919Green reserves the right to perform services or not to perform services in the event of nonpayment.  This is at the sole discretion of 919Green.

**919Green reserves the right to require prepayment, via Paypal or cash payment only.  This is at the sole discretion of 919Green.

Confidentiality  919Green recognizes and acknowledges that this Agreement creates a confidential relationship between 919Green and the Client and that information concerning the client’s business affairs, customers, vendors, finances, properties, methods of operation and other such information, whether written, oral, or otherwise, is confidential information. 919Green agrees, that it will not, at any time, during or after the term of this agreement disclose any confidential information to any person or business whatsoever. 919Green further agrees to binds its staff to the terms and conditions of this Agreement. 

The information in this document is privileged and the confidential information of 919Green.  You are hereby notified that any dissemination, distribution or copy of this document and/or information is strictly prohibited.  Any disclosure of the above stated information is a direct violation of protected trade information. In hiring 919Green you are agreeing to all terms and policies listed above. 

Ididdis Productions (919Green LLC)

FREE ESTIMATE  info@919Green.com

Serving RTP for over 10 years

919.539.8477