919Green Cleaning Holiday FAQ
Holiday Schedules and policies apply to the entire months of
November and December
Holiday Extras With the Holidays fast approaching please let us know if you need any extra cleanings or services added to your rotation (extra rooms, extra beds, etc) as we cannot guarantee last minute requests or changes. All add-on services must be emailed. (contact@919Greencleaning.com). Please do not leave a note or ask a team member directly, placing them in the uncomfortable situation of disappointing either you or us.
Holiday Schedule Changes (contact@919Greencleaning.com) Our Holiday policies are listed below and regular policies for short notice schedule changes are listed on our website Being a small business, last minute changes force us to turn away hard earned business only to lose more business at the last minute… making for very dismal holiday.
As we are setting the schedule for the upcoming holidays and will email you with your cleaning day as many will be adjusted by a few days. As always we appreciate your flexibly and timely communication… it is never too early to email us your needs. Holiday requests will be considered in the order received.
Thanksgiving Holiday Changes (contact@919Greencleaning.com) All scheduling changes/requests for the week before and week of and the week after Thanksgiving must be emailed by October 20th. Any changes Not emailed by October 20th may result in the request not being met.
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Any cancellation/skipping/postponement emailed after Oct 20th and not completed will result in the client paying the full cleaning amount.
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Any cancellation/skipping/postponement emailed after Oct 20th and completed will result in the client paying the full cleaning amount plus a $45 schedule adjustment fee.
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A cancellation/skipping, emailed before Oct 20th, will be assessed at the next service rate as your home will be gong longer between cleanings. A biweekly cancellation/skipping will be billed at the monthly rate for the home.
Christmas Holiday Changes (contact@919Greencleaning.com) All scheduling changes/requests for the week before, week of and the week after Dec. 25th must be emailed by Nov 15th. Any changes Not emailed by Nov. 15th may result in the request not being met.
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Any cancellation/skipping/postponement emailed after Nov 15th and not completed will result in the client paying the full cleaning amount.
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Any cancellation/skipping/postponement emailed after Nov 15th and completed will result in the client paying the full cleaning amount plus a $45 schedule adjustment fee.
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A cancellation/skipping, emailed before Nov 15th, will be assessed at the next service rate as your home will be gong longer between cleanings. A biweekly cancellation/skipping will be billed at the monthly rate for the home.
We cannot emphasize this enough
>> Last minute changes/cancellations, not completed, will be billed at 100% of the service cost.
>> Last minute changes/cancellations, that are completed, must also include a $45 schedule adjustment fee.
Any change/cancellation after 10/20 and 11/15, respectively, this applies to the week of each holiday, the week before and week after. If your employer told you one day's pay was removed from your paycheck with three days notice would you be happy?
3 out of 336 That's the number hour hours we need out of your two week cycle to help keep your home in tip top shape through the holidays. Please, as the holidays are already very hard to keep on schedule... Try to clear family, friends and yourselves out of your home for your cleaning. This allows you the maximum value for your dollar, as our staff will not request anyone to move from room to room, instead they will just skip the area that is occupied... not come back to it, skip it.
Thank You!!!!!! We also wanted to take this time to pass on our thanks for being such great customers, making our work that much more enjoyable. Many of you are quick to compliment our work; this means the world to us. Please let us know if you have any questions or concerns so these can be addressed promptly.